mBitCasino - Player has been accused of opening multiple accounts.

Made a deposit won 1500.00 they closed my account saying I had multiple accounts which I did not refused to provide any proof or assistance in resolving.

Hello,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found https://www.mbitcasino.com/terms-and-conditions:

„ Each player can create only one personal user account. Creating multiple user accounts will lead to termination of the accounts. All betting accounts you try to open may be blocked or closed and any bets may be voided. Depending on the severity of the case mBit Casino holds the right to withhold or take any funds deposited to pay for damages and/or the prevention of future misconduct."

„ If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access."

„The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

- use of stolen cards;

- chargebacks;

- creating more than one account in order to get advantage from casino promotions;

- providing incorrect registration data;

- any other actions which may damage the Casino."

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours? Have you redeemed any promotional offers in the past? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I never heard of this site until the day I opened my account. I do not usually use bitcoin and tried it only because I had recently purchased a few and thought I would see what the site was like. I have only two email addresses and checked both for any duplicates and none were found mbitcAsino also have no prooof of this and just blocked my account. They are actually very rude. I gamble plenty and never have had any issues On any site until this came up. My feeling is they did it because I won some money and it was easier to terminate my account than pay my winnings. I expect no resolution but others should be warned about this scam site $1,500.00 is a small amount of money god forbid someone actually wins a large jackpot they would never get paid.

Since you have expressed that you don’t expect any resolution, allow me to ask you if you would like to proceed with this complaint or your wish to close it? Thank you.

Dear Markware,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Additional comments from the player:

"Sorry for not responding I didnt get any notifications from your site until today. As for my being blocked on the site I was as I stated in my original complaint blocked from the site for having multiple accounts. When I asked for more information as to how this could be they never replied and just blocked me and ceased contact with me. That's all that I can say."

Dear Markware,

Could you please advise if you have received your deposit back before your account was closed? Is there any relevant communication between you and the casino? If yes, please forward it to petronela.k@casino.guru. Thank you in advance.

Mistake in this complaint. I gamble a lot and forgot that I actually didn't make a deposit and the funds in question are in fact winnings from a no deposit bonus. I won $1,500 and met the playthrough requirements on the site. I continued to play using the funds I had won. The next time I tried logging into the account I was not able to. When I contacted support they said I had multiple accounts. Which I asked how that was possible if I only use one email address for gaming and had never played on a bitcoin only site as i do not really like bitcoin. Anyways they never responded and that is why I made a complaint on this site

Dear Marware,

I have checked terms and condtions, and this is what I found https://www.mbitcasino.com/terms-and-conditions/bonus-terms:

"Should the free spins be granted as a no deposit bonus, the maximum possible payout for this type of free spins is of 6 mBTC (or currency equivalent would be approximately $55). Any winnings that exceed the aforementioned amount will be forfeited."

Could you please advise if you have ever deposited any funds into your account in the past? Thank you.

Dear Markware,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.