Maximal Wins Casino - The player's withdrawal is delayed.

My withdrawal was approved on 11/04/2022 and I have not been paid. I have sent many emails and had many chats. The messages are wait longer, be patient etc

Originally told upto 21 days…still waiting.

Hello karenjen46,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Maximal Wins Casino. Please allow me to ask you a few more question before we would move forward.

When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus? Since when exactly is your account fully verified?

Please note that the whole withdrawal process depends on how fast and when exactly do you finish the verification process.

Looking forward to your answer.

Regards,

Nick

Last email sent on 06/06/22 response:

Hello, 

Your payout is still pending. 

The reminder is sent to our finance department. 

I apologize for keeping you waiting this long. 

Have a nice day. 

Kind regards, 

Aleksandar 

Customer Support Team

I used both bonus and real money .

05/04/22 verified but then requested more information which was sent on11/04: 11/4/2022 16:52

Hello Karen, 

Thank you for sending us your proof of address. Your account details have been updated. 

Thank you for your cooperation. Have a nice day. 

Kind regards, 

Iv 

Customer Support Team 

Hope this helps. Thank you

Dear karenjen46,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.