HomeComplaintsMaximal Wins Casino - Player’s withdrawal has been delayed.

Maximal Wins Casino - Player’s withdrawal has been delayed.

Black points: 177

Amount: €2,000

Maximal Wins Casino
Safety Index:Very low
Submitted: 20 Jan 2022 | Unresolved : 09 Mar 2024
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

8 months ago

The player from Finland has requested withdrawal a month ago. It has been pending since. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

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2 years ago
Translation

I saved 100e to the casino and got a bonus of 400e. I passed the recycling request. I made a withdrawal request on December 18, 2021, 2000e. I have been notified that it will take 7-21 business days to withdraw. Now that the time is up, I asked the casino what was wrong with the withdrawal. Responded that be patient with your repatriation will be processed soon. Today, when I started asking about it, the chat was no longer answered. I have deposited maybe about 1000e in total at the casino.

Automatic translation:
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2 years ago

Dear Kimmo,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that the payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Private
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2 years ago
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago
Translation

That amount will not appear in your game account. And has not appeared since I made the withdrawal request on December 18, 2021

Automatic translation:
Private
Private
2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
2 years ago

Dear Kimmo,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate https://casino.guru/maximal-wins-casino-review#tab=js-tab-reputation. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

 

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