The player from Germany has requested a withdrawal more than a month ago. Unfortunately, it has not been received yet. Casino didn't respond.
Maximal Wins Casino - Player’s withdrawal has been delayed.
Black points: 138
Amount: €1,400
Maximal Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
Maximal Wins Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello and good afternoon
It is about the payment of 1400 euros on December 2nd, 21st
I am in contact with maximal win and am always put off that my winnings will be paid out
I think it's a scam and the money is gone
Have deposited more than 200 euros and am verified. Everything adhered to as it has to be! I am utterly disappointed in them. Mfg Jan
Automatic translation:
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2 years ago
Dear Jan,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello, the payout is being processed, they said it would take 7 to 21 working days. What I knew beforehand. It has been in progress since December 2nd and nothing is happening there! I am constantly put off that it is up to the finance department and that it is checked (standard saying) the chat puts off one again and again that they are sorry and that the payout will be paid out soon
Sad sad everything
Mfg Jan
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2 years ago
Thank you very much, Jan, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.
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2 years ago
Hello janrienau2,
I looked at your complaint and will do my best to help you. I would like to invite Maximal Wins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
Translation
Hello, this is the new excuse .....
Right now the casino has too many outages with corona
The players' requests for withdrawals are too high! Can not be edited. That I don't laugh, they take money too, that works
I'm just saying mess
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2 years ago
We would like to ask the Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Translation
Hello, they don't answer! The casino cheats players out of their winnings. One can only warn everyone not to play there
Regards Jan
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2 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
