The player from Germany has been waiting for his withdrawal since August. Casino didn't respond.
Maximal Wins Casino - Player’s withdrawal has been delayed.
Black points: 340
Amount: €5,000
Maximal Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
Maximal Wins Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
Played properly as always.
After about 8 hours I had finally earned a decent sum that I wanted to pay myself out. 5000 is unfortunately the maximum amount.
Unfortunately, I gambled the remaining 3000 in the course of the evening.
It wasn't my first payout on the site so I thought everything was okay. But since 08/08/21 I'm waiting for my payout. The chat or the email addresses always deliver the same answers - they want to hold you up and don't pay out.
The site made a buck, but unfortunately you are only being ripped off from front to back.
Better burn that money then you have more of it.
Absolute rip-off side.
Lawyer is now switched on
Automatic translation:
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3 years ago
Dear Jan,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which method to withdraw your winnings you have opted for? Was it the same payment method as previously?
What is the status of your withdrawal, please – is it pending or processed?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Thank you very much Jan for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hello Jan,
I looked at your complaint and will do my best to help you. I would like to invite Maximal Wins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
We would like to ask the Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
