Maximal Wins Casino - Player’s withdrawal has been delayed.

Salve,il mio problema è semplice ho effettuato un prelievo di 2000€ il 9 ottobre ma ancora non ho ricevuto nessun credito sul mio conto. Ho contattato più volte il casinò e mi rispondono che il mio prelievo è ancora in fase di elaborazione. Come posso muovermi?devo rivolgermi ad un legale? Grazie

Dear Marco,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have accumulated your winnings with or without an active bonus? Is the delay an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Salve, ho effettuato una deposito utilizzando un codice bonus, ma il periodo del bonus lo ho superato di granlunga la vincita e al 100 per 100 prelevabile. Ho contattato più volte il casinò responsabile e mi ha sempre risposto di attendere dai 7-21 giorni lavorativi i quali scadono domani ma ancora non ho ricevuto alcun pagamento da parte loro. Spero che questo problema si possa risolvere presto grazie mille distinti saluti

Questo è quello che mi hanno risposto 😥😥😥 spero che il mio problema si possa risolvere il prima possibile .grazie mille distinti saluti

Thank you very much, Marco, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Grazie mille 🤞🤞🤞😊 vi auguro una buona giornata

Hello Marco,

I have reviewed your case and understand the situation. I will contact the casino and see if I can help.

I would like to invite Maximal Wins Casino to the conversation to participate in the resolution of this complaint.

Grazie mille 🤞😊

hello, withdrawal was approved and it is in processing.

Thank you for the update Maximal Wins Casino. Could you provide a timeframe in which the player should expect payment?

Grazie mille per il vostro aiuto oggi ho ricevuto il pagamento 👍😊

Dear Marco,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.