The player from Germany has requested withdrawal a month ago. It has been pending since. The complaint was successfully resolved.
Hi, my problem is simple I made a € 2,000 withdrawal on October 9th but I still haven't received any credit in my account. I have contacted the casino several times and they tell me that my withdrawal is still being processed. How can I get around? Do I have to contact a lawyer? Thanks
Salve,il mio problema è semplice ho effettuato un prelievo di 2000€ il 9 ottobre ma ancora non ho ricevuto nessun credito sul mio conto. Ho contattato più volte il casinò e mi rispondono che il mio prelievo è ancora in fase di elaborazione. Come posso muovermi?devo rivolgermi ad un legale? Grazie
Dear Marco,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have accumulated your winnings with or without an active bonus? Is the delay an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear Marco,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have accumulated your winnings with or without an active bonus? Is the delay an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Hi, I made a deposit using a bonus code, but the bonus period I have far exceeded the winnings and 100 for 100 withdrawable. I have contacted the responsible casino several times and they have always replied to wait 7-21 working days which expire tomorrow but I have not yet received any payment from them. I hope this problem can be resolved soon thanks a lot and best regards
Salve, ho effettuato una deposito utilizzando un codice bonus, ma il periodo del bonus lo ho superato di granlunga la vincita e al 100 per 100 prelevabile. Ho contattato più volte il casinò responsabile e mi ha sempre risposto di attendere dai 7-21 giorni lavorativi i quali scadono domani ma ancora non ho ricevuto alcun pagamento da parte loro. Spero che questo problema si possa risolvere presto grazie mille distinti saluti
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Thank you very much, Marco, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, Marco, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hello Marco,
I have reviewed your case and understand the situation. I will contact the casino and see if I can help.
I would like to invite Maximal Wins Casino to the conversation to participate in the resolution of this complaint.
Hello Marco,
I have reviewed your case and understand the situation. I will contact the casino and see if I can help.
I would like to invite Maximal Wins Casino to the conversation to participate in the resolution of this complaint.
hello, withdrawal was approved and it is in processing.
hello, withdrawal was approved and it is in processing.
Thank you for the update Maximal Wins Casino. Could you provide a timeframe in which the player should expect payment?
Thank you for the update Maximal Wins Casino. Could you provide a timeframe in which the player should expect payment?
Dear Marco,
I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Dear Marco,
I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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