The player from Belarus is facing a delay in receiving a payout of 200$ to his Bitcoin wallet since 12.12.2023. He reports that the payout status remains pending and chat support provides no concrete information. The complaint was resolved as the player got paid out.
Max Vegas Casino - Player’s Bitcoin withdrawal has been delayed.
Amount: $200
Max Vegas Casino
Safety Index:LowSafety Index
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4.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
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11 months ago
Translation
I have been awaiting a payout (of 200$ to my Bitcoin wallet) since 12.12.2023. A significant amount of time has passed, yet I still have not received my money. My payout status remains "pending".
I have previously made deposits and received payouts without any issue.
The chat support is unable to provide concrete information about my payout.
I am growing tired of this uncertainty.
Automatic translation:
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11 months ago
Hello pozndarya,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Max Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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11 months ago
Translation
I already received withdrawals in November and December 5th. This is the third withdrawal of funds.
The winnings were won from my deposit without using a bonus.
The last time I received a response from live chat was yesterday.
Today I have not received a response from them yet.
Automatic translation:
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10 months ago
the money has been received, thank you, all claims have been removed, please understand me too, I waited a very long time for the withdrawal of funds...
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10 months ago
Dear pozndarya,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
