The player from Portugal has been waiting for 15 days to withdraw €900 from the casino, but the funds have not been released yet.
Malina Casino - Player's withdrawal is delayed.
Amount: €900
Malina Casino
Safety Index:Very highSafety Index
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9.0
Malina Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 20h 8m 46s
Case summary
3 hours ago
Public
Public
19 hours ago
Translation
Hello, good afternoon. I've been trying to withdraw my money for 15 days now, and they still haven't given me my €900.
Automatic translation:
Public
Public
3 hours ago
Hello Patricia130,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Patricia130 has 6d 20h 8m 46s to reply
