Malina Casino - Player’s experiencing difficulties withdrawing his winnings.

First, my repatriation was successful. € 100, € 400 and € 500.

Now I don’t get the last € 1,000 out. Can only raise € 500 at a time And so I try. I try to withdraw through Trustly to the same bank account and the withdrawal always goes into pending mode and is eventually canceled. As an explanation gave a browser problem and should try Crome. Instead of a cell phone, I ended up using a computer and being in the same pending. Then came the chat response that three days a day to wait. Previously came the next weekday in a few hours.

Dear Teemu,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Knowing that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

I got my money after just over a week of waiting.

Thank you very much, Teemu, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Thank you,

this can be ruled out. The matter has been resolved. I still can't recommend that casino.

The money was returned twice to the game account, although the withdrawals seemed to have gone through. Despite Trustly, the payment times are really long.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Teemu, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru