Dear Luiz Felipe,
Please understand, that even if you declare that it was a different person who has opened an account in the casino, if the person did it from the same IP address, it might look as it was you. Did your friend opened his account from the same IP address?
I checked once again T&Cs and this is what I found: "3.3 Only one gaming account is allowed for your real personal data. Opening an account is allowed only for one person, usung one address, one phone number, and one IP address. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts." In that case, the Casino reserves the right to close all of the Duplicate Accounts and to apply the following sanctions: each action performed using a Duplicate Account is considered void. If while the Duplicate Account was active, monetary funds, bonuses, or winnings were withdrawn from the Duplicate Account, these will be lost and the Casino retains the right to ask for the return of those assets. MalinaCasino reserves the right to cancel bets, reject bonuses of any kind, cancel participation in any promotion, as well as permanently ban any client from the bonus program of the Website. It also reserves the right to disallow opening an account or close an existing account without prior written notice or any explanation."
Please could you confirm for me that the casino doesn’t hold any of your deposits? I am sorry I can’t help you more in this case.
Best regards,
Petronela
Dear Luiz Felipe,
Please understand, that even if you declare that it was a different person who has opened an account in the casino, if the person did it from the same IP address, it might look as it was you. Did your friend opened his account from the same IP address?
I checked once again T&Cs and this is what I found: "3.3 Only one gaming account is allowed for your real personal data. Opening an account is allowed only for one person, usung one address, one phone number, and one IP address. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts." In that case, the Casino reserves the right to close all of the Duplicate Accounts and to apply the following sanctions: each action performed using a Duplicate Account is considered void. If while the Duplicate Account was active, monetary funds, bonuses, or winnings were withdrawn from the Duplicate Account, these will be lost and the Casino retains the right to ask for the return of those assets. MalinaCasino reserves the right to cancel bets, reject bonuses of any kind, cancel participation in any promotion, as well as permanently ban any client from the bonus program of the Website. It also reserves the right to disallow opening an account or close an existing account without prior written notice or any explanation."
Please could you confirm for me that the casino doesn’t hold any of your deposits? I am sorry I can’t help you more in this case.
Best regards,
Petronela