M88 Casino - Player’s account has been closed and winnings confiscated.

i have an account on m88 io and suddenly they deactivated my account and now they confiscated my winnings wrongly saying i broke a terms and condition which i didnt

Dear hpadu006,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with M88 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Do I understand correctly you were asked to submit documents for verification, and in the meantime, your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share screenshots or a chat transcript from the casino detailing the allegations against you? (which rules you broke according to the casino)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

i was a player from may 2024 and my winnings were confiscated at 24 oct 2024

my account was verified

i played live games and little bit of sport betting

i used no bonus to achieve it

Dear hpadu006

Do I understand correctly casino live chat wrongly informed you your account was reactivated?

You still can't access your account?

Thanks in advance for your reply.

Dear hpadu006,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.