The player from India faces account deactivation on m88 io, with winnings confiscated due to an alleged violation of terms and conditions.
M88 Casino - Player’s account has been closed and winnings confiscated.
Amount: 700 ₮
M88 Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
4d 21h 9m 41s
Case summary
2 days ago
Public
Public
3 days ago
i have an account on m88 io and suddenly they deactivated my account and now they confiscated my winnings wrongly saying i broke a terms and condition which i didnt
Public
Public
2 days ago
Dear hpadu006,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with M88 Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- Do I understand correctly you were asked to submit documents for verification, and in the meantime, your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share screenshots or a chat transcript from the casino detailing the allegations against you? (which rules you broke according to the casino)
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
