M88 Casino - Player believes that their withdrawal has been delayed.

My wd was not processed because I was accused of having another ID.. even though I was offered a new member bonus by the relevant team.. and the bonus was even activated before I made a deposit..

Please help..

my id is Ra***win

Dear randymaybe,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Sorry ammount in IDR not USD

this is proof of one of my conversations with the team related to M88 who stated that the bonus was active even though I had not made a deposit... and the related team only explained the terms and conditions, only rollover x 8.

from the picture, it's proven that the bonus is active and that way my account is safe to get the welcome bonus.

Thank you for your reply, randymaybe. Do I understand correctly that your withdrawal was canceled because you created multiple accounts? Could you please clarify if you have created more than one account at this casino?

I don't have two accounts, if I have two accounts, why is my bonus activated before I make a deposit? and why can I receive the bonus, even though the bonus is given after going through an examination.

and see my previous post .. there I have explained my conversation with their team ..

Is there no further explanation from the m88 concerned?

if the M88 team accused me of having two accounts, why did the M88 team give me the bonus before I even made a deposit?

do you want to trap me?

the M88 team only accuses and can't prove what I've been accused of..

while I have clear evidence that I had a conversation with the M88 team who gave and activated my bonus even before I made a deposit..

can the M88 team explain to me about this?

and if the M88 team can't afford it, just say it frankly. instead of accusing me of things that can't be proven.

everyone can do it if you just talk

Could you please advise if you have passed the account verification?

Of course i do verification account..

Look at this..

now what i want to ask..

does M88 want to pay my WD or not?

and i have seen all my proof..

while M88 could not provide any evidence stating that I have two accounts.

is it just M88's excuse not to process my WD

randymaybe, unfortunately, I am not sure what I should see on the screenshot. Could you please elaborate?

that is a screenshot that explains my verified account data as you want to ask above ( Could you please advise if you have passed the account verification?)

and if may i know, what is the meaning of your question which is verification account?

so have you found a solution for my problem?

why is it not clear now?

I've shown all kinds of evidence to show that I'm innocent, while M88 can't prove what their team has accused me of?

it's better M88 don't open a gambling agent if he doesn't have the money to pay.

better ask him to be a parking attendant. that much money can't pay and look for excuses by accusing things that have no truth

I am sorry, but I only see a filled-up casino account profile and no mention of a verified account. Have you provided any documents to verify your identity?

Of course i have..

Look at this .

Is the verification of my data above enough to prove my identity?

now does M88 have the money to pay me and will m88 be able to show what he has accused me of??

I think it's clear enough here.. I want to give all the data to show that I'm not guilty, it's clear.. I have given all the evidence..

because M88 is indeed one of the gambling agents who don't have the money to pay, so M88 is looking for all kinds of reasons..

how can i have 2 accounts .. when they themselves offered and contacted me to join the promo .

So it's really funny, now it says I have 2 accounts.

the conclusion: M88 does not have the money to pay the players' big wins and can only find a thousand reasons not to pay the players' winnings.

The advantage of M88 is that they only know how to pay the winnings by looking for the mistakes of the players and they only want the deposit money from the players.

sorry if my words are not pleasing, because I speak with facts and as it is not just accusations that have no evidence.

We have noticed that you provided incorrect personal information. Because of this, we believe you wouldn't be able to pass the verification which is essential in cases like this. Since we see more other inconsistencies in the information you provided, we have a reasonable suspicion that you are not providing truthful and/or complete data to us.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint.