The player from Brazil requested a withdrawal on 06/12/2024 and did not receive any account verification requests or responses to her messages. She had been attempting to verify her account since the first day without success. The player later confirmed that she received the payment, and the complaint was marked as resolved.
LVbet Casino - Player's withdrawal is delayed.
Amount: 450 R$
LVbet Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
3 months ago
Translation
On 06/12/2024, I requested a withdrawal, and there hasn't been any account verification request. I send messages and do not receive a response. I just hope they pay, because from the first day, I have been trying to verify my account with no success.
Automatic translation:
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3 months ago
Dear fabi232011,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Public
Public
3 months ago
Translation
Good morning, today I received payment, thank you for your attention. Case solved
Automatic translation:
Public
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2 months ago
Dear fabi232011,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
