LuckyVegas Casino - The player's unable to verify.

I am a german gambler and i play from time to time at Lucky Vegas, losing and winning and in the past i have withdrawn smaller amounts already.

Three months ago i deposited 300 euros and i am up to 1800 euros, that i want to withdraw. When i click to withdraw, an error pops up and it says "we need more details from you" - but it does not say what exactly. As said i was verified already and i sent all documents. I reached out to support via chat and email multiple times over the last 2 weeks and no single answer.at least 5 emails i sent, no single answer, nothing.

What can i do? Its a maltese platform, operating under a skillonnet licence. What would you guys do next?

Hello silviodrechsler,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Vegas Casino. Please allow me to ask you a few more question before we would move forward.

When was the last time you processed a withdrawal from the casino? When was the last time you fully verified your account? Did you use any bonus to accumulate your current winnings?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Dear silviodrechsler,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.