LuckyDino Casino - Player has experienced a technical glitch.

Play'n GO game "Tome of Madness" has still software errors. Diamonds are not capable to trigger effects.

As you can see, they are ONLY triggered when BOOK is in winning combination.

These fails decrease combinations counted to portal and bonus game is not reached.

Worst possible bonus we are talking about 35x bet.

Last Tome of Madness rounds paid 0,45€ / 0,10 x20 (log)

That means bonus game is not fitting in every deposit.

So.. 35x loss (0,20€) bet per year makes hundreds of euros not paid for player...

LuckyDino answer was "everything was fine after checking".. Same style is in every casino.. "We just write sentence because our T&C says it is enough even if it is LIE!"

Thank you.

Dear timpezon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. After reviewing your complaint and all the email communication, we still aren’t able to determine where the problem might be. As I mentioned in one of my emails, this is not your first complaint about the same game, therefore we believe, that the problem might not be necessarily with the casino and the issue is probably at the game provider’s side.

Since it is not clear, I will now transfer your complaint to my colleague Jozef who will be at your assistance and try to get in touch with the casino. Please, keep in mind that we do not guarantee you a positive outcome with this one, and we cannot punish the casino for something that is out of its hands.

Best regards,

Kristina

Picture with four diamonds. Below the image is "Feature Void triggered". It is a mistake as it should be "Special Wild" involved a combination of the effect is activated. The

Here are the template image. The

"IF THEY ARE .." The The

The missing effect appears too small in combination on the portal. The portal does not rise as high as it should and therefore the entire "Other World bonus round" may not come.

All casinos claim that "winnings are paid correctly" is sufficient. After all, the winnings have been paid out correctly - according to the lack of effects. With the effects, the profit would be higher.

The The

Here is an example image of what is added when "Special Wild" is added. They are included in the winning combination so the effect is activated BEFORE new items are added.

Hello timpezon.

Thank you very much for sharing your negative experience with the LuckyDino Casino. We will now try to get in touch with them.

I hope you succeed because they are not interested in the player's complaint but say that the player can contact Play'n GO. However, the player has been blocked from writing to Play'n GO on Facebook. It happened after I posted a picture of bugs playing on their Facebook page. They cover it up and I think it is illegal.

Problem resolution delayed until the end of the timer. They don’t have a situation like a lie to the player but when a bigger company asks for an explanation then communication ends there.

I have encountered this kind of 1½ years. Many casinos have closed my gaming accounts because they do not want to be responsible for errors in the games on their site. On several occasions, this situation has been a "customer gambling problem."

This page is proof that this is a completely different matter. Reluctance to admit mistakes.

Dear timpezon.

Contacting the ADR is a common procedure and I recommend you to respect the advice from the MGA as relevant. Please, could you confirm if you contacted the ADR?

We would like to ask the LuckyDino Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Not about this case. I have two other casinos in them. That's when "Kristina" noticed that maybe it's not about the casino but the game. Pardee Consulta asked for ID within a kid's day but the response has now been months.

I wonder how long it takes to check the lap log. So no casino has answered the questions when I ask, "Can I see in the document how the round has been checked." They have NO such to present. The decision in favor of the casino, on the other hand, is always there.

I think it is wrong to survive a complaint by ignoring it. I wrote about that delay.

Here: Game History (playngonetwork.com) is another example from Play´'n GO SERVER (used for solving what happened)

Another casino says this was normal and same "diamonds launching effects" -issue here. Also two last pictures show that "replacing items with special wilds" is not visible thing.

Date 1-July- 2020....

Play'n GO is cheating people when I am writing this. MGA, eCOGRA and others ask Play'n GO and casinos what happened. They dont need these logs what show truth - not lies!

"Thank you for contacting us.

Sorry to hear that this is your opinion. How could we have helped?

Have a nice week.

Regards,

Nico

Support LuckyDino "

There it is again .. Everything is "player thinks" ... I have now one more complaint under review and there is too "player thinks" ... 😀

Yes. I think I have game rules in my head when there are two years game rounds and these instructions showing to Casinos hundred times ...

Newest update: "Round was right, ask game provider to change instructions to match this played round"

AWESOME S**T.... If we face technical glitch, we must inform prover to update instructions....

No one is NEVER adviced that way.

If we broke law, lets change it... 😀 😀

"No answer for this anymore".... Proves is not shown when multiple times requested.

This casino has very weak fairness if investigations can't prove to customer. (They are not done)

No mail about procedure of round checking yet... But other complaint of this casino tells that action takes minute, starting it takes 2 years...

"Pardee Consulta" is not accepting complaints aged more than 1 year... So, being quiet is enough to continue cheating peoples cars, houses... Because calculated RTP and provided RTP is far away from reality when my todays game of Tome of madness paid 1,25€ / minute... 0,10€ bet/ round and 10€ with winnings took 8 minutes.. (Deposit time>>>time when bankrupt)

No mark of shaming...

Dear timpezon.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation.

Unfortunately, the reason that your issue is more related to the game provider and you have posted similar complaints about many different casinos I am closing this case as 'rejected'. I highly recommend you to contact the game provider of the game and also the licensing authority of the game provider. Let me know if you have any questions or require further assistance. 

Best regards, Jozef

Casino.Guru