Lucky Wins Casino - Player’s withdrawal hasn’t been processed.

Hallo, bis Heute ist genau 1 Monat und warte ich auf meine gewinn Geld, 5000€ ) ich hab’s alles versucht Live Chat/Email/tel geht nicht obwohl auf dem Webseit erscheint. Es wurde mir gesagt wir haben keine Einfluss es wird von der Finanz abteilung bearbeitet, und ich muss Geduld machen. Ich brauche eure hilfe bitte sonst muss ich mit dem Anwalt anschauen.

Dear Sami,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Sami,

Thank you for your emails. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Lucky Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Sami reopened the complaint to inform us that he received his winnings, therefore we will now mark the complaint as resolved.