The player from Bulgaria has requested a withdrawal six months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Lucky Wins Casino - Player’s withdrawal has been delayed.
Black points: 328
Amount: €2,000
Lucky Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.6
Lucky Wins Casino has a Safety Index of 0.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
since 12.01.2022 I've been waiting until today for a withdrawal from this fucking casino and I still haven't received anything every time I write to them in live chat they say they will remind the finance department and that they apologize for the delay and that they will be back soon i get the money what the hell is this scam already 7 months this is impossible for one withdrawal please help me get my money from this fucking site if i have to i will pay you 500 euros but just help me please
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2 years ago
Dear Peycho,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have withdrawn any winnings successfully in the past from this casino? Was your account fully verified? Have you been advised what caused this extreme delay?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
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this is my first cash withdrawal
my account is fully verified
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2 years ago
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I played with my personal money on this site I didn't use any bonuses or free spins it's a joke ie.
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2 years ago
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I don't know what the reason is but it's a long time 7 months Tech.
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2 years ago
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several times they said the withdrawal process is slow i understand to be slow 2 3 4 months but 7 months is too muchS 0000 00:00:20,200 -00:09,700 --my month
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2 years ago
Dear Peycho,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Lucky Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Wins Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
