The player from the United Kingdom has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Lucky Wins Casino - Player’s withdrawal has been delayed.
Black points: 45
Amount: €300
Lucky Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.6
Lucky Wins Casino has a Safety Index of 0.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Done a withdrawal on the 18th off May 4 300 pound and still waiting I dnt think I will ever c my money. I have deposited over 200 pound with this casio i dnt here back or anything I am really worried the phone number does not work its invaled
Public
Public
2 years ago
Dear John,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? Have you received any funds previously or this was your first withdrawal request?
Do I understand correctly that the payment is still pending inside your account without being processed?
For future references, I can only recommend checking our Casino list for the best gambling establishments. In this way, you stand a very good chance to avoid any misunderstandings and disappointments.
As you can see in our Lucky Wins Casino review, it is a very bad online casino. We don't recommend playing at it and strongly advise you to stay away from it. Furthermore, since they also have a No Reaction POLICY to all submitted complaints, we can only hope that you will receive your winnings eventually.
Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
- Yes my account as been verified and I send my id aswell when I phone its a dating site. Got a email saying the withdrawal needs looked at and everything. So I have lost alot off money due 2 this. I have never received any money from them. Or any withdrawal. Its my first time with them.
Public
Public
2 years ago
Dear John,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Lucky Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Wins Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
