The player from Sweden has been waiting for his withdrawal for a month. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Lucky Wins Casino - Player’s withdrawal has been delayed.
Black points: 167
Amount: €700
Lucky Wins Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Almost a month has passed and they, refuse to pay.
Have not played with bonus.
Automatic translation:
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2 years ago
Dear milad1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello
This is the first withdrawal, they have not required any kyc verification, the only thing they said from the beginning is that it takes up to 21 days to get the withdrawal now it has been almost 1 month and nothing happens.
Milad
Automatic translation:
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2 years ago
Thank you very much for your reply, milad1. What payment method to withdraw your winnings have you opted for? What is the current status of your withdrawal request, please? Is it marked as pending or processed in your account?
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2 years ago
Dear milad1,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Lucky Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Wins Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
