Lucky Tiger Casino - Player’s struggling to complete account verification.

I've been sending documents for 2 weeks now, sometimes they reply, sometimes nothing happens, but nothing happens to get the money withdrawn

Dear petrimyrskyluoto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I have sent an ID card front and back bank card front and back electricity bill casino withdrawal application card authentication all at least 3 times everything started 25 12 when I won the jackpot 5000 euros and a little more they said I can only withdraw 125 euros I don't know if that is correct the last time I sent 5. 12 to the confirmation email that contained all my bank information, they said that if I reply to the email, I will confirm all the information is correct and take responsibility. Today I got a sp that I should still make a phone confirmation, I should contact liechat and someone will call me from there, I don't speak English, so it's difficult. that's all every time I send something it's ok but it's not enough they always come up with some new requirement they delay things on purpose. it's obvious to cheat people ppm240000 Petri storm credit

Thank you very much for your reply, petrimyrskyluoto. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear petrimyrskyluoto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I got nervous, I gambled away the money, they kept asking for the same documents that they had already accepted, it went on and on, but there went the jackpot 5500e, but a word of warning to other players, you can't get your money out of there, I did the phone identification 3 times, after accepting all the documents, the phone identification was accepted and when you had to withdraw asking for money documents started from the beginning ppp200000

Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.