Lucky Tiger Casino - Player has been accused of chargeback.

I made deposits using BTC only. When it came to withdrawing I had to fill out a form for account approval and send license, etc. Well the finance department has responded that "We received a notification that you`ve made a reversal with some other RTG property. Unfortunately, we do not possess any addition information in regards. Please kindly contact the web-site you were or are gaming with for the case resolution. As for now, the approval of your account is on hold.". No further information was provided. 1) what does another rtg property that you cannot name have to do with approving my account after I have deposited and played at your casino. particuarly since the account has been open since the casino opened. 2) you have my deposits bitcoin, no problem. Can you casino guru tell me which authority I can contact to help me with this matter. Since the company is licensed in Curacao do I contact someone there? Thanks for your help.

Dear Tanisha,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru? Could you please advise if you have ever requested a chargeback from any gambling establishment?

Please understand that if you have requested a chargeback from any online casino in the past you will face difficulties in the majority of gambling establishments in the future. I would suggest paying off the previous chargeback and explain the whole situation to Lucky Tiger Casino. I don’t guarantee it will resolve this specific issue, but it will definitely help to prevent any further misunderstandings.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi. I copied the one email in my original complaint. I don't have any more emails from the casino. I use Bitcoin. I don't know of which casino says I have charged back

If you are aware of placing a chargeback in the past, you should be able to check it on your statement or inside your e-wallet. I'm not sure how we could help you to locate it.

I am not. Have you received a response from the casino?

Thank you very much, Tanisha, for your reply. We haven't contacted the casino yet, I was waiting for your response.

I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Tanisha,

I’m sorry to hear about your negative experience. I’ll try my best to resolve the issue.

I would like to invite Lucky Tiger Casino to join this conversation and participate in the resolution of Tanisha’s complaint.

Dear Tanisha,

Thank you for addressing us with your query.

We have contacted the Finance Department of Lucky Tiger in regards to the matter and have resolved it.

Please be kindly notified that your gaming account will be approved for requesting withdrawals. However, some of the documents required are still missing. Please submit them in order to be able to request the payment.

Kind regards,

Lucky Tiger Casino team

Thank you for your help. I have not been notified of which documents are missing. I provided the verification form, license and proof.of address. That was all that was asked of me.since I use Bitcoin.

Please disregard my last comment. I did receive an email asking for another copy of my license. Again thank you for your help.

Thank you, Lucky Tiger Casino team, for your reply.

Dear Tanisha,

Please let me know once you’ve submitted the requested information or if there’s any other news regarding the issue. I’m setting the timer for 7 days.

Everything has been submitted and approved. You may close the claim as resolved. Thanks for your help.

I’m glad to hear the good news, Tanisha. Could you please confirm that you’re now also able to withdraw your funds?

Dear all,

We haven’t received a response from Tanisha. Since based on her last reply we assume that the issue has been successfully resolved, we will now close this complaint as ‘resolved’ in our system.

Tanisha can reopen this complaint anytime.