Lucky Tiger Casino - Casino website doesn’t load properly.

Hello, I registered, I won the 50 reais there, I managed to do the rollover, deposited as I asked, 25 dollars, in this case they charged me 180 reais converting to reais, then when I went to enter again the error on the site, I managed to bet something of the value deposited, I reached 700 dollars there and I can't access the page anymore, my money is there, I tried to get more just from the error in access, I contacted the staff they said they would solve it and until today I had no return and I just lost my money , when I look for the site on Google, I think it's to open the link of the error when accessing, I would at least want them to return my deposit since I can't enter the page, I logged into the site through my husband's email je**** 024@gmail.com with his data

Dear giselisantos0421,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant screenshots? My email address is petronela.k@casino.guru. This issue might be caused by playing on one device, not logging out properly, and starting another session on a different device. Could you please advise if you’re experiencing difficulties accessing your account or if the entire website seems to be offline? Do I understand correctly that you have entered the casino using your husband's email address and registered under his credentials?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, I sent the email with the screen print, yes I entered my husband's email and his data, we did everything together, in other casinos too, I use his name with his authorization, his name is lucky lol, I logged in on a notebook, but it didn't come in, it gave the same error as the print I sent you via email, yesterday I tried to enter the site, but I just enter and you can bet, another thing that tries to make the error in the equal access of the print

Dear giselisantos0421,

Please understand that it is strongly forbidden to provide access to your casino account to any third party. I have checked the terms and conditions and this is what I found (here):

"2.3.4. We offer two-factor authentication (2FA) as additional protection from unauthorized use of your Account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person."

This might have been a reason for the casino to block your account. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Two more people who are married, and since the registration of the error.l, how would they know that I used my husband's data, and because they let me make a deposit but they don't let me take the money, dirty casino, why make the deposit you can even without checking the account, agrbpra takes a lot of bureaucracy, I'll go after my rights you can be sure, because I put money in this shit and it wasn't little, when I contact support they never said that, they said they would call me I've been waiting for a long time a week already their call, and when I try to speak again, they as if I had never spoken to them before, they don't care about the player, and because I use my husband's data, they shouldn't think it's bad, because he didn't authorize and plays together with CMG on all the casino sites we have registered with and there are not a few, very unfair that they choose who wins and who gets ****, when I registered not even the email verification link opened, so don't tell me that they blocked because it's me using my husband's name, iss it was long before

I wish I could be of more help. Since you admitted in this thread that you have used your husband's account we are forced to reject your complaint.

I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.