Lucky Red Casino - Player’s withdrawal has been denied.

The Casino didn't allow access to the withdrawal section even after my account verification was completed. After contacting the Casino, my funds were removed under the claim that my address details were incorrect because the house number was missing. However, at the time of registration, the second line of the address, where the number should go, did not have an asterisk indicating it was a mandatory field. They subsequently canceled the amount, which I believe was an act of bad faith to avoid paying out on winnings accrued solely from bonuses.

Dear NicholasBertoncini,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Red Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is the number of your house specified on the documents you submitted for verification?
• Was there enough space to fill your house number in the registration form's first line asking for the address?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas