Lucky Red Casino - Player’s winnings haven’t been received yet.

this lucky red casino is not supposed to operate because they are lairs and scammed they should get banned or something because the people who are working here are not honest and they dont pay winnings i have winning of 1000$ they voided after i paid their wager 50x it was 8000 something wager and they told me to wait for them to email me so i played my winnings i know i have done nothing wrong so i played my winnings on a live dealer out off knower they email me and telling me they voided my winnings and they took all my money nd retuned my deposit wtf is that thats bullsheet they i will take this to the authorities they should not operate this casino

Dear jean2024,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

here what told me after i wager 8000$ thus is not good scammer casino they are dishonest every single time i talk to them they make everything up i never bet over than 10$ i know the rules i have read everything i am aware of that BS but still they try to not pay players who have winning i have screen recording because i know they going to do bad LIKE THE OTHER PLAYERS COMPLAIN and it happened im not the only person complaining about this LUCKY RED CASINO THEY ARE BLACK LISTED BUT STILL OPERATING SCAMME INNOCENT PLAYERS WITH THIS casino they should get this casino close its not healthy in any way alot of people complain this casino do something this not good they collect identity so they can scammed people this is fck up i will get the authorities involved in this typ of casino.

i have complete verified they verify me before they told me that shit unbelievable how this casino still exists if we let this casino do this sooner later no one will ever trust anything online because of them not paying the winning. this just proves that online gambling has become real bad because of them i have been playing online cadino and never have got this issue except this scammed lucky red casino

Dear jean2024,

Have you received your withdrawal from the casino yet?

no nothing i been asking them nothing until now

Hello jean2024,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Okay

this not help me anything it’s seems like this casino guru is just non existent use less waist of time asking for assistance for those fraudulent casino it’s like you are one of them the way it is

Dear jean2024,

I apologize for the late reply.

Our position is closely explained in Fair Gambling Codex:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is kristina.s@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

I did not bet over 10$ I am aware of that rules because I redeem that bonus I’m not stupid not to understand what I’m playing for. If ever I am stupid enough why would I ask for the bonus what for? And why they didn’t cancel the game from the first time if ever I over bet why would they let me pay all the wager after all what is that then? Can u explain why is that?

I did play 10$ that’s when I finished all the wagers. And I have messages them about it no one responded to me because that’s what they planned to ignore mmy messages when I asked them about my winnings

And I another thing how come they did not told me from the very first time I contacted them they were just telling me to wait for them after they told me to send my id to verify my identity why they have to get my information for if they have the reason to close my account they don’t have no reason to keep my identity or to change my information on my account if I had bet over 10$ why they can’t communicate properly! I have video of all this I can post it online and you can watch it how they communicate with me

I’m very sorry but you haven’t provided the information I requested previously. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I can’t get my game played it doesn’t open on my account

In this case, please request your full game history from the casino support. Please understand that this evidence is essential for us to proceed with a case like this.

i have another video going to my account and checking my game play they have removed my game play and they offer me a copy that encrypted I told em not interested to that and they told me there was no game play for the live dealer black jack nd that’s not true nd they should have that for sure but I could not get access to the live dealer im not sure why for

….?????…..

Looks like everything here is nonsense waist of time that’s what it looks like!!!!I don’t know what else you talking or determination you need to make some real action about this issue is not gonna go nowhere I can tell you guys are is just talk nothing else there is no problem solving here or help for those players got taken advantage of those scammers I have everything recorded though just in case you guys wanna see how this issue moves towards nothing

Please note that this is not a live chat, so there is no need to repeatedly ask for our intervention. We currently have hundreds of active complaints and even though we try our best, it is not possible for us to reply immediately to all messages. We have 7 days to respond to each complaint and we always get back as soon as possible.

Furthermore, I am waiting for supporting evidence from you which I still haven't received.

I have sent to your email. And why did you told me u don’t get my email not just now after you make me feel something.!

The video can’t sent to you because I’m not sure why you can tell me how can I send it to you in the other way or something but I try my best and it won’t sent to your email. But still I tried screen shot of some important things and send them to your email

I am sorry, but one month has passed since I first asked you to forward me the full game history, yet I still haven't received it. Please understand that this evidence is crucial for us to proceed with a case like this and one screenshot with a few bets is not enough. I am afraid that we are not able to assist you further. When you obtain the full game history, feel free to forward it to me, reopen this complaint

and I will do my best to help.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.