Dear papichulorandyy,
Thank you for confirmation and for using the Casino Guru complaint resolution centre. As your funds were successfully bounced back to your e-wallet, I will now mark your complaint as 'resolved' in our system.
As for the unsuccessful transfer and an e-wallet belonging to a person on PayPal, allegedly given by the casino upon making a deposit - it looks like you simply made a transfer to a random person having an e-wallet on PayPal. In your screenshot, it seems that although you put there the correct e-wallet, PayPay shows you only a suggestion - a random person/e-wallet, so, instead of continuing to make a transfer to the correct e-wallet address, you clicked on the user/e-wallet shown to you as some suggestion. Fortunately, the owner of the e-wallet did not accept your transfer within the 30-day period, and your funds were refunded. It is possible that therefore, the transfer details do not include any e-wallet address, only the receiver's email address. Alternatively, you copied/pasted the e-wallet incorrectly since the last letter is different in the search bar on the PayPal website compared to the one it is in the deposit section of the cashier in your casino account... I am sorry, but it looks to be very likely a mistake on your side, and the casino could have not influenced it in any way. It means that the casino is not responsible for the situation that arose. It was/is basically between you and your payment method provider. The e-wallet in your casino account, shown to you upon making a deposit, is probably correct.
If your issue persists, and you are not able to make a deposit in this way, I strongly recommend you discuss the matter with the casino's Customer Support regarding detailed instructions on how to do it correctly, ask your payment method provider for the details, and/or use an alternative payment method for deposits in the future if you are unable to do it in a correct way. Alternatively, try to double-check the whole situation with the casino CS again and in detail.
Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Thank you, Lucky Red Casino Team, for your help and cooperation.
Best regards,
Branislav, Casino.guru
Dear papichulorandyy,
Thank you for confirmation and for using the Casino Guru complaint resolution centre. As your funds were successfully bounced back to your e-wallet, I will now mark your complaint as 'resolved' in our system.
As for the unsuccessful transfer and an e-wallet belonging to a person on PayPal, allegedly given by the casino upon making a deposit - it looks like you simply made a transfer to a random person having an e-wallet on PayPal. In your screenshot, it seems that although you put there the correct e-wallet, PayPay shows you only a suggestion - a random person/e-wallet, so, instead of continuing to make a transfer to the correct e-wallet address, you clicked on the user/e-wallet shown to you as some suggestion. Fortunately, the owner of the e-wallet did not accept your transfer within the 30-day period, and your funds were refunded. It is possible that therefore, the transfer details do not include any e-wallet address, only the receiver's email address. Alternatively, you copied/pasted the e-wallet incorrectly since the last letter is different in the search bar on the PayPal website compared to the one it is in the deposit section of the cashier in your casino account... I am sorry, but it looks to be very likely a mistake on your side, and the casino could have not influenced it in any way. It means that the casino is not responsible for the situation that arose. It was/is basically between you and your payment method provider. The e-wallet in your casino account, shown to you upon making a deposit, is probably correct.
If your issue persists, and you are not able to make a deposit in this way, I strongly recommend you discuss the matter with the casino's Customer Support regarding detailed instructions on how to do it correctly, ask your payment method provider for the details, and/or use an alternative payment method for deposits in the future if you are unable to do it in a correct way. Alternatively, try to double-check the whole situation with the casino CS again and in detail.
Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Thank you, Lucky Red Casino Team, for your help and cooperation.
Best regards,
Branislav, Casino.guru
Edited by a Casino Guru admin