The player from the United States had complained about unfair game dynamics, stating that returns on bets were significantly lower than staked amounts. We had informed the player that we couldn't investigate the case without evidence of unfair practices, explaining the nature of casino games, and suggested the player reads our article about Payout ratio (RTP). We had extended the timer for the player to provide additional information, but the player failed to respond. As a result, we couldn't investigate further and had to reject the complaint.
Lucky Red Casino - Player criticizes casino's betting system.
Amount: $70
Lucky Red Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
This site is the biggest download dung pile of garbage!! How do u first expect any player to even play on this site when you bet $5.00 a spin an u win back 40 cents???? Robbery!! 2nd of all even if someone was to hit the jackpot an get 15000 $ you’ll never get it!! Why cause u gotta play through 20k just to be redeemable!!! Wtf is that ? How is that even legal ????
PEOPLE WHtever you do DONOT PLAY THIS SITE!! Much more way better
PEOPLE WHtever you do DONOT PLAY THIS SITE!! Much more way
PEOPLE WHtever you do DONOT PLAY THIS SITE!! Much more way better
PEOPLE WHtever you do DONOT PLAY THIS SITE!! Much more way better
Public
Public
7 months ago
Dear powerhouse1sales,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I can do for you regarding your complaint.
Best regards,
Veronika
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