Basebet Casino - Player's withdrawal is delayed due to technical issues.

I have been waiting since yesterday at 20:13 for my withdrawal to be processed by the casino.

I wrote to the casino site support and the discord channel support, they tell me it's a technical problem and that I have to wait for it to be resolved.

could you help me withdraw my money since I'm waiting more than a day to withdraw it?

they asked me for KYC for "suspect activities".

The only things I did was discount MY money on football matches from major European leagues.

I attach screenshots to it.

Dear 6zzw4fqsmv,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

My account is verified and the withdraw is in processing status, but I am waiting for the withdrawal from 20 on 13 of February

Thank you for your reply, 6zzw4fqsmv. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

I have received the withdraw, but now I’m limited on sportsbook! I have bet only on major european leagues. This casino only accepts losing bettors.

I am happy to hear that the payment has been processed,6zzw4fqsmv. However, I must to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you experience issues in the sports betting section

Since the main issue - delayed payment, has been resolved, we will now mark this complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru