The player from North Carolina had a $400 withdrawal pending for two weeks with Lucky Owl Club Casino. Despite multiple attempts, the player had been unable to contact support and cash out the winnings. We inquired about the verification status and the nature of the winnings. The player confirmed that the account was verified, and the winnings were from a $40 deposit. The issue was resolved as the player confirmed receiving the funds.
Lucky Owl Club Casino - Player's withdrawal has been delayed.
Amount: $400
Lucky Owl Club Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.7
Lucky Owl Club Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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6 months ago
Hello Guru,
I am submitting a complaint for my $400 pending for 2 weeks with Lucky Owl Club Casino.
I ve been waiting for 2 weeks. I could not contact anyone, no one answered my chat. I am really disappointed. I ve got $400 pending, and I could not cash out. Could not talk to anyone. This winning is from my $40 deposit winning. I asked for only $200. Please help me, I need the money. My casino ID: rulucky1
Thank you
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6 months ago
Hello sharahdream,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Own Club Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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6 months ago
Hello Nick, it been 2 weeks my account was verified. Could not talk to anyone after I won, ready to cash out $400. It been 2 weeks, no one answered my chat. I tried to communicate with them many times, they did not reply to my chat. I deposited $40, it was my deposit winning. I deposited $40 on June 3, 2024. I sent all my documents on June 4, 2024.
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6 months ago
Thank you sharahdream for all the information provided. I will now forward your complaint to my colleague Katka (katarina.d@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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5 months ago
Thank you, sharahdream, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.
Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
