Lucky Legends Casino - Player’s withdrawal is not processed.

Got an email, never been there before, went and played a free chip, beat the 7500 wager req, with 2k, that got knocked down to the withdrawable 500, went to withdraw at 395. Was told needed to make a 10 usd deposit w/ LTC wallet to verify wallet for withdrawal as well as do their independent ID verification, which I did.

Apparently the withdrawal requests are cancelled immeddiately. They say they want my banking info which I'm not using for withdrawal and dont use anyways as well as ID verification. They are wasting my time jerking me around and wont even send back my 10 dollar deposit required for "verification"

I have screenshots of the runaround conversation too if desired.

Dear dezireh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you passed the verification successfully?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, thank you, yes I did pass successfully, haveca screen shot of that as well~ I did end up also sending them a pic of DL, passport, passport card, a state toll bill and an exchange of info from an accident by state patrol for further ID & address verification. I have some screenshots of the second conversation with custvservice, but its mostly me being irate…

The scumbags keep cancelling withdrawal requests, and now they have removed coindraw as a withdrawal option from the withdrawal method list, so i cannot choose that anymore. Should i try the bitcoin option?

Thank you very much, dezireh, for your cooperation. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello dezireh,

This is Dominika and from now on, I will be taking care of your complaint. I would like to invite Lucky Legends Casino's representatives to join this discussion in order to resolve the issue.

Dear Lucky Legends Casino, could you please provide an update on the status of the player's withdrawal request?

Best wishes,

Dominika

Casino.Guru

Greetings all,

We have reviewed the situation and will see what can be done to assist. Review for approval of the requested withdrawal has been submitted, if anything else is required we will inform you here.

Best wishes,

Lucky Legends

Thank you for the information.

Dear dezireh, do you have any updates regarding the withdrawal, please?

Hello, Yes, apologies. I finally received the cashout, lesson learned. And I do not recommend this casino. Somethings wrong if it takes weeks to cash out.

Case Closed, stay away from this Casino!!!!!

And thank you, who knows if I a tually would have got a cash-out with out casino guru…

I have another issue thats an odd one and only partially involving a casino… Is there anyone I can email regarding to inquire/ explain? I think it could be of serious interest to a lot of people..

Hello dezireh, you can reach me via email (dominika.l@casino.guru).

Dear dezireh,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru