The player from South Africa had experienced a withdrawal delay after his first successful withdrawal request. Despite having passed the KYC verification and accumulated his winnings through a "No deposit bonus", his winnings were not received within the stated 7-10 business days. However, after communicating with the casino's VIP Manager, he confirmed receipt of his winnings. We had subsequently marked the complaint as resolved.
Lucky Legends Casino - Player's withdrawal is delayed.
Amount: $200
Lucky Legends Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
I made request on 3rd of October 2023 and they initially said it will take 7-10 business day .Now its been more than that
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6 months ago
Dear dumi5197,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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6 months ago
No i have not made any withdrawal before this was my first one.
2. Yes i have passed the KYC verification process
3. I have accumulated my winnings through "No deposit bonus" Wagering playthrough which i successfully completed and made a minimum deposit of $10 to confirm my BTC wallet.
They approved my withdrawal on the 19th of October 2023 and they said i have to wait another 7-10 days for funds to reflect in my account .Today is the 11th day or 12th nt sure but still have not received my winnings
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6 months ago
Good day
I spoke to the VIP Manager earlier Mr Francis and he came thru on his promise .I just received my payment today.Its sorted now thanks
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6 months ago
Dear dumi5197,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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