Lucky Legends Casino - Player’s withdrawal delayed due to failed verification.

I can't get past the lucky legends.KYC verification process, it says.I have tried my verification too many times and now I'm stuck.How can I get past this process to redeem my funds.

Dear micaelaturner49,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one? 
• Do I understand correctly that you uploaded them all somewhere on the casino's website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I have successfully uploaded my ID and my facial recognition but it is asking for residential verification and I don't know what that is and I don't know how to get past this point it says I have tried too many times

I am stuck in kyc verification mode at the residential verification I have tried too many times I am stuck on this page I have funds to withdraw over $1,000 how do I get off of this page so I can redeem my money

I won this money playing with my own money

Thank you very much for your reply, micaelaturner49. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear micaelaturner49,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.