Dear GoddessRemii,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify if you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus?
When exactly did you submit your withdrawal requests? What is their current status - are they pending, or have they been processed by the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear GoddessRemii,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify if you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus?
When exactly did you submit your withdrawal requests? What is their current status - are they pending, or have they been processed by the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika