Lucky Legends Casino - Player's bitcoin withdrawal is delayed.

I have been playing at Lucky Legends for awhile now but had never won anything. I have made many credit card deposits and Bitcoin deposits with the casino and finally won something. It was clean deposit with no bonuses attached. I made a bitcoin withdrawal on December the 4th for 1,500 dollars. All of my documents are verified and finally got the transaction approved on December the 19th at 2:59 am. I have gave them my Bitcoin address about 8 times now, which has not changed since the very first withdrawal request. I have deliberately not used Bitcoin because I didnt want to mess anything up. And they told me I had to wait 7-10 business days after the approval which it has been 12 business days now 1-5-24 and they still haven't paid me. They keep saying be patient. Over a month to get a Bitcoin withdraw is ridiculous. Please help. I just want to get what is owed to me.

Dear hognation25,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Legends Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise when was the last time you were in contact with the casino?
• Could you please provide a screenshot of your withdrawal request and verified account?
• You can post screenshots here or alternatively send me the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Disregard this now. About an hour after I posted this I actually got my bitcoin withdraw. Took freaking forever though.

Dear hognation25,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru