The player from California had been waiting for a withdrawal approval since January 29. The withdrawal got approved on February 29, but he hadn't received the funds by March 11. The player's account had been verified and he had used a no rules bonus. After the complaint was forwarded to the casino, they confirmed that the payment had been issued and delivered via Bitcoin. The player acknowledged the receipt of his funds, albeit with a fee. The issue was then marked as 'resolved' by our team.
Lucky Legends Casino - Player has delayed withdrawal at the casino.
Amount: $467
Lucky Legends Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.6
Lucky Legends Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
I submitted the withdrawal on January 29. Today is March 11. I've been approved since February 29. I have saved chats with customer support.
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8 months ago
Hello tsp714,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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8 months ago
Thank you tsp714 for all the information provided. I will now forward your complaint to my colleague Dominika (dominika.l@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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8 months ago
Hello tsp714,
This is Dominika and from now on, I will be taking care of your complaint. I would like to invite Lucky Legends Casino's representatives to join this discussion in order to resolve the issue. Meanwhile, if you have any updates regarding your withdrawals, please let us know.
Dear Lucky Legends Casino, could you please provide an update on the status of the player's withdrawal request?
Best wishes,
Dominika
Casino.Guru
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8 months ago
I appreciate the help. It seems like evey casino is the same, at least the spinlogic ones. And you cannot game while waiting for a payout, which seems idiotic to me.
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8 months ago
Greetings all,
We have reviewed the situation and we are pleased to report that payment was issued just a few moments ago via Bitcoin and is confirmed delivered in Blockchain Explorer. Let us know it arrived safely tsp714!
Best wishes,
Lucky Legends
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8 months ago
Woo-hoo! You guys are great. Thanks. 1 down, 1 to go. Took a fee. But no big deal
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8 months ago
Dear tsp714,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Dominika
Casino.Guru
