Lucky Legends Casino - Player believes that their withdrawal has been delayed.

I submitted a withdrawal for a total of $404 on July 26th,2024. Since I first opened my account with lucky legends casino I have received my winnings for 3 other withdrawals I had submitted prior to this one. Each of those 3 withdrawal requests were accepted and I had received the money in my bank account the following day. Those redemption amounts were all under $100. Now that I have submitted this request for the redemption of my winnings totaling $404 i have yet to receive the winnings, the status for the request is still marked as "waiting for approval" and I have reached out to customer service both through the online casino help desk, through the help desk provided on the app as well as through email and the response I continue to get is that someone will reach out to me as soon as possible however I have yet to hear back regarding any of the tickets I have submitted regarding this issue.

Dear jeramiahholck114,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear jeramiahholck114,

Have you received your withdrawal from the casino yet?

No I have not received it yet

Dear jeramiahholck114,

Is your account fully verified? If yes, since when exactly?

Yes my account is verified as of July 14th,2024.

Thank you jeramiahholck114 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Ok wen will I get a message back from him or her

Dear jeramiahholck114,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Lucky Legends Casino representative to join this conversation.

Dear Lucky Legends Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Ok that's fine

Greetings all,

We had a look and were unable to locate a casino account under the supplied email address, did you perhaps sign up with a different email address jeramiahholck114? IN order to review the account in question we require the registered email address or casino login.

Best wishes,

Lucky Legends

First off that is the correct email address that I gave u guys

If I need to I will be more than gladly to give u my login info for lucky legends

Dear jeramiahholck114,

Can you please provide us with a screenshot of your player account, where your login and e-mail address would be visible?

Thank you.

Dear Lucky Legends Casino,

Are you able to locate player's account according to information on the screenshot?

Greetings all,

Unfortunately these screenshots appear to be from a fake Lucky Legends site, could you please provide us with the URL (web address) for the casino you are playing with jeramiahholck114?

Best wishes,

Lucky Legends

Dear jeramiahholck114,

Could you please send us the URL, as the casino representative previously mentioned?

Dear jeramiahholck114,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.