Spinoloco Casino - Player’s timeout limit is being ignored.

Hey,

I have issue with the operator. I have had twice put timeout and it has been removed as many times just by asking. It clearly says the time can't be reduced, but on livechat the guy says it can't be reduced but "ofc it can be removed". Now after arguing with him that it's like deleting deposit limit, so it's useless and shouldn't even be offered. He says that it's not limit. Makes no sense what's so ever. Last week I was able to lose over 100€ today over 100€ again, because they can't respect the limit put. Last week they even offered to remove it.

Dear Jorms,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you set the cooling-off period via your account? Or did you contact the casino support to set it up for you?

• Which duration did you choose?
• How many days was your account closed before it was reopened?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I had 10 day timeout, 4 days probably had gone. I did the timeout my self, as it says can't be reduced so I thought it would be safe. I sent some more screenshots to your email.