Lucky Legends Casino - Delayed Payment and No Response from Casino.

I won $1500 and requested withdrawal, it's been 8 days already ,and I didn't get anything. I send the Lucky legends casino email 3 days ago, and nobody replied to me..I send them amm the documents that they need.

Hello europeanmj178,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Yes ,my account was verified since I registered for lucky legends casino, not sure when but it was long time ago.

I deposit $30 and there was some extra bonus on top of that.

And I never spoke with lucky legends casino.

I send them email ,and never got reply

Hello europeanmj178,

As the recommended 14 days period for the withdrawal has now passed, can you please advise what is it's current status?

It said pending withdraw. I have now 2 withdrawals. I won and requested second withdraw

Thank you europeanmj178 for all the information provided. I will now forward your complaint to my colleague Dominika (dominika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello europeanmj178,

This is Dominika and from now on, I will be taking care of your complaint. I would like to invite Lucky Legends Casino's representatives to join this discussion in order to resolve the issue. Meanwhile, if you have any updates regarding your withdrawals, please let us know.

Dear Lucky Legends Casino, could you please provide an update on the status of the player's withdrawal request?

Best wishes,

Dominika

Casino.Guru

And now they blocked me on emails,because my emails are coming back saying unknown address and they blocked me on lucky legends casino,I can't login anymore.

Greetings all,

We have reviewed the situation and it appears a number of threats were put forth by the player along with a flat refusal to provide the necessary documentation for account confirmation and method of payout. These dialogues were forwarded to our security department who saw this as sufficient reason to close the casino account and refund all deposits to protect our 3rd party payment providers. It is paramount that players cooperate with the casino in order to verify proof of identity as well as provide the necessary information to complete the transfer of withdrawable funds. Additionally, when direct mention is made that the player intends to dispute deposits it then becomes necessary to take whatever steps are required to protect our means of transferring funds to and from the casino, in this case immediately refunding any deposits that could potentially cause our 3rd party payment providers legal issues. Unfortunately in this case this included the winning deposit. As there was not sufficient documentation to verify the identity of the player, additional documentation had been refused, and there were no longer any legitimate deposits in the casino the winning funds were confiscated and the account closed.

We hope this clarifies things.

Best wishes,

Lucky Legends

Threats?I never did treat anyone. That's not true

I just refused to send my bank statement, why someone needs to look in my bank statement?I send all other documents, copy of my ID ,address proof, copy of my debit card.

And I didn't get any refund of my deposit.

Hello europeanmj178, are you willing to provide the casino with all the requested documentation for account confirmation and payout method? It is necessary for you to cooperate with the casino in order to verify your payment method to complete the withdrawal.

Yes,I am willing to provide all the documents AGAIN,but they blocked me from emails and the casino.They own my now $3500

Dear Lucky Legends Casino, the player is willing to cooperate with you in order to verify proof of identity as well as provide the necessary information to complete the transfer of withdrawable funds. Can you please provide a suggestion on how she can get in touch with you?

Greetings all,

Unfortunately due to the circumstance the cash deposits were immediately refunded to protect our 3rd party payment providers. Once the winning deposit is no longer in the system it renders the win invalid. There isn't anything we can now do to assist in the situation.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Lucky Legends

I didn't get any deposit refund.

There is an ongoing communication with the casino. We have decided to extend the timer by another 7 days.

Dear europeanmj178,

Since we have not received sufficient answers or additional evidence from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

Best regards,

Dominika

Casino.Guru