HomeComplaintsLucky Days Casino - Player’s struggling to withdraw her winnings.

Lucky Days Casino - Player’s struggling to withdraw her winnings.

Amount: Can$2,000

Lucky Days Casino
Submitted: 17 Apr 2020 | Case closed : 04 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Canada is experiencing difficulties withdrawing her winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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100141001A189574467 constantly getting errors and no response  

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Dear Joanne,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Are you experiencing difficulties withdrawing your winnings to Mastercard or the website itself has not been working properly? Could you please elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

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Dear Joanne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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