The player from Canada is experiencing difficulties withdrawing her winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Joanne,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Are you experiencing difficulties withdrawing your winnings to Mastercard or the website itself has not been working properly? Could you please elaborate? I will be waiting for your reply patiently.
Best regards,
Petronela