HomeComplaintsLucky Days Casino - Player’s struggling to withdraw her winnings.

Lucky Days Casino - Player’s struggling to withdraw her winnings.

Amount: Can$2,000

Lucky Days Casino
Safety Index:High
Submitted: 17 Apr 2020 | Case closed : 04 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Canada is experiencing difficulties withdrawing her winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago

100141001A189574467 constantly getting errors and no response  

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4 years ago

Dear Joanne,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Are you experiencing difficulties withdrawing your winnings to Mastercard or the website itself has not been working properly? Could you please elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

Public
Public
4 years ago

Dear Joanne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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