Lucky Creek Casino - The player's spins were not credited.

When I play Dream Wheel game and I hit free spins it won’t let me have them. This the second time this has happen. The first time it happen I had a little over a$1,000. They wouldn’t let me have the spins I won. It came on with an error box and shut it down. They gave me the $1,000 but I never got the spins. This , the same game they shut it down again. They said they gave spins on another game. I would be limited to a $100 win. I did not take any bonuses. I should be able to play as long as I have money. No limits.

Hello Hairss,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Creek Casino. Please allow me to ask you a few more question before we would move forward.

Do you mean free spins like an in-game feature or like a bonus on your account? Is your account currently verified? What explanation did the casino give you for this issue? Did you create any screenshot or proof of your claim? If yes, please send it to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Satisfied

I’m withdrawing the complaint

Hello Hairss,

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick