HomeComplaintsLucky Creek Casino - Player’s winnings were capped.

Lucky Creek Casino - Player’s winnings were capped.

Amount: $200

Lucky Creek Casino
Safety Index:Below average
Submitted: 11 May 2021 | Case closed : 30 May 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from the US played with a bonus and had his winnings capped. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

I deposited $20 which they matched. I played down the spins to cash out. Cash out $200 but because they choose to give me $3 bonus of some sort I could only get $80 and the rest forfeited. What kind of scam is this.

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3 years ago

Dear Cordelral,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you played with? Please, post a link here, I would like to check the bonus T&Cs. I would also like to see your bonus history, please.

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here).

Thank you very much in advance.

Best regards,

Kristina

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3 years ago

Dear Cordelral,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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