HomeComplaintsLucky Creek Casino - Player is dissatisfied with the withdrawal method.

Lucky Creek Casino - Player is dissatisfied with the withdrawal method.

Amount: $820

Lucky Creek Casino
Safety Index:Below average
Submitted: 04 Sep 2021 | Case closed : 27 Sep 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from the US received a check to withdraw her winnings, but the check is being rejected. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

They sent a check to me that I can't even get them to respond back to me.i wrote emai after email and I really need this money the check is getting rejected the check they wrote I witht draw 820.00and I can even get it cash

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3 years ago

Dear Jennifer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made any successful withdrawals before? Do I understand correctly that you have already received the check, but the bank refused to pay the amount out? Did you personally choose to withdraw your winnings via check?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much for your reply.

Best regards,

Kristina

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3 years ago

Dear Jennifer,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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