The player from the US received a check to withdraw her winnings, but the check is being rejected. We rejected the complaint because the player didn't respond to our messages and questions.
They sent a check to me that I can't even get them to respond back to me.i wrote emai after email and I really need this money the check is getting rejected the check they wrote I witht draw 820.00and I can even get it cash
Dear Jennifer,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made any successful withdrawals before? Do I understand correctly that you have already received the check, but the bank refused to pay the amount out? Did you personally choose to withdraw your winnings via check?
Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much for your reply.
Best regards,
Kristina