The player's account got closed for unknown reason. The complaint was closed as the player got banned.
Luckland Casino - The player's account got closed.
Amount: €25
Luckland Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
On 04/06/23 I registered at the Lucklandcasino and made a deposit of 25 euros directly.
A bonus of 25 euros was also credited.
After a few minutes, I was automatically logged out of the account and couldn't log back in.
The remaining balance was about 31 euros at this point.
Resetting the password was also unsuccessful.
Several attempts to get in touch were made via the contact form.
It hasn't been answered yet.
Why does this casino have such good ratings from Casino Guru when the user ratings are pretty bad?
Automatic translation:
Public
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1 year ago
Hello MatzeHe,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Luckland Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Which bonus did you claim exactly? Did the casino refund at least your deposit? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
No, the account is not verified.
There has been no contact with the casino as they do not respond to the inquiry via the contact form.
The bonus was granted upon deposit.
There was no refund!
I mentioned that there was no reaction and that no login is possible without giving a reason.
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1 year ago
Translation
As always, there is more babble here than helping people. Too many positive reviews from too many bad Casios says a lot. THANKS FOR NOTHING!
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Public
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1 year ago
Translation
And the next day is over! I will now also report this forum and ensure that it is sanctioned!
How much did Luckland pay you to do nothing???
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1 year ago
Hello MatzeHe,
Thank you for reaching out , we are cheking this issue .
Thanks
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1 year ago
Thank you for your reply, MatzeHe. Please note that this is not a live chat, so there is no need to repeatedly ask for our attention. We currently have hundreds of active complaints and even though we try our best, it is not possible for us to reply immediately to all messages. We have 7 days to respond and we always get back to each complaint as soon as possible.
I would appreciate it if you would be more respectful towards people who are trying to help you.
Dear Luckland Casino,
Can you please let us know when can we expect an update regarding the case?
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1 year ago
Translation
More respectful to whoever is to blame for ending up with a casino that appears to have ripped you off? Do you know what deducted means? This is a criminal offense in the EU.
How are you even going to help me if I haven't even been asked for my data for over a week, which I used to register?
It's clear to me that you're not at all interested in helping. That's why I don't believe the statement with several hundred other people who you supposedly help.
You're not doing well on Trustpilot either!
I'm respectful towards professionals who know what they're doing, you're not one of them. So I stand by my statement that I believe that you still support such criminals!
The whole thing until you can convince me of the gene part! And then I'm also willing to apologize and be respectful!
Automatic translation:
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1 year ago
Hello MatzeHe,
I’m sorry to see that you are not satisfied with our Complaint Resolution Center but we treat every player and complaint with the same approach. We did not request any data from you as you have filled them out during submitting the complaint.
As I explained earlier, each side has seven days to reply and you can see by yourself that the casino has already replied.
We’ve also noticed your negative review on Trustpilot which includes details about this complaint. As the complaint is yet unfinished, I would like to ask you if you wish to proceed in resolving it and keep your account open on casino.guru as from the review it seems like you do not see the use of our services.
Regards,
Nick
Public
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1 year ago
Translation
You're not helping anyway. As if you were interested because of a ridiculous 25 euros.
Automatic translation:
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1 year ago
Hello MatzeHe,
We do not look at numbers no matter if the dispute amount is 1€ or 10 000€ - we treat every complaint the same way.
Can you please clarify the dispute amount as you did state in your Trustpilot complaint that the amount is 250€ but you keep write 25€ here.
Also do you wish to keep the complaint open or not as it was not clear from your previous post.
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