The player from the United Kingdom has experienced technical problems while playing. We’ve rejected this complaint in our system due to a lack of evidence.
Luck of Spins Casino - Player has experienced technical glitches while playing.
Amount: £500
Luck of Spins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Luck of Spins Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Games crashed while playing, even if I did get a feature. Just feel robbed and wish I’d read the reviews before I lost all my money. This shouldn’t be allowed at all. Just criminal
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Public
2 years ago
Dear 2pnz2fzcdt,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
Public
Public
2 years ago
I never thought to take screenshots or anything like that, it wouldn’t really be easy to show that it crashed. It’s been a nightmare and think I have to accept the money is lost
Public
Public
2 years ago
Dear 2pnz2fzcdt,
Please understand without supporting evidence it would be close to impossible to confront the casino. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again. I wish I could be of more help. Thank you in advance for your understanding.
