LTC Casino - Player's withdrawal is delayed due to technical issues.

The casino keeps telling me there are tech difficulties on the providers end. My withdrawal is still on pending. They keep telling me the same answer every time.

Dear Leonv94,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if your account has been fully verified?

When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

My account is verifiëd. Well the withdrawal is pending since this morning around 09.00. Yesterday they already told they had some tech issues. I dont know for how long this is ging on, but it seems to me this is done on purpose to make the People continue playing their winnings. I will patiëntly wait for my withdrawal, but usually for this casino it wont take any longer than 2 hours for it to be processed. And 7 litecoins worth of 560 euro is a lot to me.

Dear Leonv94,

Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests, or in your case unexpected issues with the payment provider.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

No, this is a non kyc verification casino. I signed up with an email adress only needed. The withdrawals of crypto should be instant. I have now tried to cashout a couple of times, and it got rejected for tech issues. Now my withdrawal of 15 ltc is processing, but they said it is stuck for unknown reasons. So i will have to wait until i get a reply. This is getting really weird.

Thanks for the clarification. Could you please advise when you requested the withdrawal from the casino?

Could you please send me the chat transcripts from your interaction with the casino regarding the issue? My email is tomas@casino.guru

Hi, it is all fixed now. Their payment provider got under a cyber attack. So all withdrawals could not get processed. It is fixed now, and my withdrawal has been paid.

Dear Leonv94,

I'm glad to hear your withdrawal request was completed successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru