The player from the United States had made a deposit to the casino and was unable to access the website or email support, with no explanation provided. The Complaints Team had suggested that the casino might have changed its domain and had provided alternative URLs for the player to try. The player confirmed that she had been able to access her account and the deposit had been posted correctly. The issue was due to a technical problem at the casino's end, which had since been resolved. The Complaints Team then marked the complaint as 'resolved'.
LTC Casino - Player's casino access is abruptly blocked.
Amount: Ł11
LTC Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.5
LTC Casino has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
This casino can not be located at all. I made a deposit and was able to access the account earlier but after I made the deposit there website can not be accessed... no warning of any kind. I am even unable to email support. All emails are undeliverable. Any information or help is greatly appreciated.
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9 months ago
Dear Lizzie1270,
Thank you very much for submitting your complaint. I'm sorry to hear about your negative experience with LTC Casino. I tried accessing the casino website through the link https://www.ltccasino.com/, but I also got an error message. However, when I accessed the site through our review, I was redirected to a different URL: https://www.playltc.io/. It seems that the casino may have changed its domain.
Could you please try logging into your account from the new URL? Is it the same casino? Can you see your deposits and personal information in your profile? This information will help us resolve the issue as soon as possible.
Thank you in advance for your reply.
Best regards
Veronika
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9 months ago
When I attempt to speak with chat all they said was there was technical issues and did not offer any other information. Matter of fact I was left on hold for awhile and never gotten back to. ..requested char transcript ....haven't gotten it yet.
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9 months ago
Have you been able to access the website? There are two possible domains I found: https://www.ltccasino.io/ or https://www.playltc.io/
Please let me know if the issue persists. Thank you in advance.
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9 months ago
I was able to contact them and my deposit did post to my account. Apparently it was due to an attack of some sort which in turn caused the casino to have to make some changes. They did take care of everything and thank you for the link you sent so I could reach the support department. Thank you so much for your assistance with this.
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9 months ago
Dear Lizzie1270,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
