The player from Germany experiences issues with their LTC Casino account, which was deactivated shortly after a deposit in Litecoin. Despite attempts to contact support and create new tickets, they face continued difficulties, suspecting an IP block. They mention that a refund of 1.09404799 LTC was approved and sent, but there are concerns regarding their account status and communication.
LTC Casino - Player's account is closed after deposit.
Amount: €90
LTC Casino
Safety Index:LowSafety Index
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4.5
LTC Casino has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 17h 43m 19s
Case summary
6 hours ago
Public
Public
yesterday
Translation
Hello, I have problems with the ltc casino.
I deposited money in litecoin 2 days ago and shortly afterwards I wanted to access the account again and suddenly my account was deactivated;(
Then I tried to write to support. But they only contacted me once and said
"Your account got locked due to platform security measurements.
We will contact you back after complex checking.
Best regards,
LTC Casino"
After that, nothing more happened.
After that I tried to reach out to them via live chat but no matter how I contact them they block me immediately so that it says chat closed and I can't open a new one, I guess IP address blocked
I have now created many new tickets but so far hopeless
Account was created via Google Login
Either s************@googlemail.com or s************@gmail.com
The 2nd account I created afterwards via s***********@gmail.com
Hasn't been blocked yet so something is weird here
Hi,
The request for a refund was approved and has been successfully sent.
1.09404799 LTC has been sent to your address: MLd6hrW9J4yfbc1ibgXfJzjg***********. The invoice ID is 7*****.
That's where the money went and was also taken down by ltc Casino
Edited by a Casino Guru admin
Automatic translation:
Public
Public
7 hours ago
Dear sniper889,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
When did you create your casino account?
Could you please confirm that you have passed the KYC verification?
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Sensitive attachment
Sensitive attachment
6 hours ago
Translation
Hello, I created the casino account directly on 16.11.24
This is without kyc verification
I created the account via Google Login, then I went to deposit ltc, copied the address and transferred the money. As soon as I had completed the transfer I was logged out and when I logged in it wouldn't work, so I tried to log in via email and it says your account has been deactivated.
No one else has access to the account. I even tried to write from several mobile phones. If my email is recognized or my name is entered, the chat is immediately closed and you can no longer write to them using the IP address.
Today I tried again to contact the casino and this time I got an answer because I started writing differently. I'm uploading all of them here now
Automatic translation:
Casino Guru is examining the case
