The player from Germany has deposited funds in to his account. Later, the player tried to activate a bonus, but the attempt was unsuccessful. We rejected the complaint because the player didn't respond to our messages and questions.
LSbet Casino - Player’s bonus has not been activated.
Amount: €150
LSbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
LSbet Casino has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello, I first bet 100 euros and then activated the bonus, which is probably wrong and the 150 euros bonus was not credited, but the conditions nowhere state that you are not allowed to do this, only that you can use the bonus for 7 days can still activate after deposit The customer service only gave me ready-made standard answers
Automatic translation:
Public
Public
4 years ago
Dear Kristian,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise how much was your balance at the moment of activating the bonus? If it was zero, then this would be a reason why the bonus hasn’t been activated as the play from your last deposited funds was over.
If you still had an active balance, when you’ tried to redeem a promotional code, please forward me a link of the specific bonus, or its name, and the communication between you and the casino. My email address is petronela.k@casino.guru. I hope, we will be able to help you with this case as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
