LSbet Casino - Player is criticizing withdrawal limits.

Hi the casino is lsbet in the list there is. I won 4500 euros .. and they divide the withdrawals in amounts of 1500 euros at a time maximum 3 withdrawals at a time of 1500. Now they tell me that within 24 hours they won't process them because they can't process more than 3 withdrawals a week. And they tell me that in 7 days one at a time they will escape them. An absurdity. Can you help me?

Dear Luxor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

Could you please advise which payment method you have opted for? Any specific reason why your payment has been split into several installments was given to you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I had 6000 euros in my account. They pay a maximum of 3 withdrawals of 1500 euros. An absurdity. With a thousand excuses. So then I contact them and they tell me they can pay up to 3 withdrawals in a week. Every other day. Then comes the day of the first withdrawal and they find a thousand excuses. I get angry with me to close the account. And I tell him to pay me. Now they don't answer me anymore. And they blocked me for 4500 euros. Please tell him to pay me immediately. I am desperate. They are an incredible scam

Excuse me, I don’t quite understand why you have closed your account. Have you completed KYC verification successfully? 

Because 4,500 euros were pending for days. Ibtermini say 24 hours. Divided into 3 amounts of 1500 euros, they found excuses for my clarifications. I also have photos of the conversations. From the anger they created in me I have replayed and lost them. Now I would like at least a refund of 1500 euros. Cara basically creates addiction in players. Now I'm at the doctor's. I'll get a medical certificate. They are thieves help me if you can

Do I understand correctly that before you closed your account you have lost all your funds?

Yes, because they didn't respect the times. They found a thousand excuses. I have replayed them from anger. They do it on purpose. They found a thousand excuses for my question as to why they did not respect the terms and conditions

Once again, I’m sorry to hear about your negative experience. Since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, player is the only one responsible for their account, active balance and all the bets taking place. 

In cases when verification is not completed and more documents is requested the only thing, we recommend to the players is to fully cooperate with casino and provide all the required documents in best possible quality, correct format and as soon as possible.

Let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Dear Luxor,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now. Thank you for your understanding.