The player from the United Kingdom had reported that his account with Lottoland Casino had been closed without a clear explanation, which prevented him from accessing his £2684 winnings. He confirmed that he had received an email from the casino asking for patience while they reviewed his account, but no reason for the closure was provided. The player had previously made successful withdrawals and had already submitted his driving license for KYC verification. After he raised the issue, the casino resolved it by returning the funds to his account and processing his withdrawal. The casino had apparently been dealing with accounts that were exploiting a system glitch, but this player's funds had come from his own deposit. The issue was now resolved.