HomeComplaintsLord of the Spins Casino - Player’s winnings have been capped.

Lord of the Spins Casino - Player’s winnings have been capped.

Amount: €600

Lord of the Spins Casino
Safety Index:Very low
Submitted: 27 Jan 2021 | Case closed : 11 Feb 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United Kingdom had their winnings capped as if they’ve been generated from a Free bonus solely. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

Received free bonus €5 also added €20. Won €600 casino saying only paying out €100. As money won from bonus but money was combination of my money and bonus.

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3 years ago

Dear Neilblahblah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation resolving this issue, but, before we do so, could you please forward your game and bonus histories to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

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3 years ago

Dear Neilblahblah,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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